Shipping policy

At TLC Herbal Therapy, we are committed to getting your order to you as quickly and safely as possible. Please review our shipping policy carefully before placing your order.

We currently ship to addresses within the United States only. We do not offer international shipping at this time. All orders are shipped from the USA, and we take great care in packaging each item to ensure it arrives in perfect condition.

Because many of our products are handcrafted and made to order, please allow up to two weeks for your order to be processed, prepared, and shipped. We appreciate your patience as we carefully craft each item with love and attention to detail.

Once your order has been shipped, you will receive a confirmation email with your tracking information so you can follow your package every step of the way. Please ensure that your shipping address is correct at the time of purchase, as we are unable to redirect packages once they have been shipped.

Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free shipping on all orders as a thank-you for shopping with us and supporting our small business.

If your package is lost, stolen, or significantly delayed by the carrier, please contact us at TLC@tlc-marketplace.com and we will do our best to assist you. While we are not responsible for carrier delays or lost packages once they leave our hands, we will work with you to find the best possible resolution.

For any shipping-related questions or concerns, please don't hesitate to reach out to us at TLC@tlc-marketplace.com. We typically respond within 24 hours and are always happy to help.